The Policy pages

All our policies in one place.

Go Fair Policies

At Go 0Fair, we want to make sure that you are aware of what we are up to at all times. And everything that we will ever do, will be done in consultation with all our stakeholders, including you.

Here you can find our policies in full detail, downloadable in PDF format for viewing, printing or sharing.

App Usage Policies, Terms and Conditions

  • Passenger Registration Terms and Conditions

    Our Passenger Registration Terms and Conditions define the basic principles behind Go Fair's conditions of carriage.

    PDF Download Link

  • Driver Registration Terms and Conditions

    Our Driver Registration Terms and Conditions are part of the driver agreement that governs our engagement with all our drivers.

    PDF Download Link

Social Responsibility Policy

  • The Go Fair Social Contract

    At the core of the organisation, Go Fair is governed by a strong sense of social responsibility. The Go Fair Social Contract outlines our mission...from a social perspective.

    PDF Download Link

General Policies

  • Fair Usage Policy

    We request you to read our Fair Usage Policy which governs the use of our website and app.

    PDF Download Link

  • Privacy (Cookie) Policy

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

    PDF Download Link

Dispute Resolution Guidelines

  • Passenger Dispute Resolution Guidelines

    Our Passenger Dispute Guidelines provide you with all the necessary information you need in order to resolve any dispute you may have.

    PDF Download Link

  • Driver Dispute Resolution Guidelines

    We encourage all drivers to read this document. Please note, this document forms part of the Go Fair Driver Agreement.

    PDF Download Link

Further Information and Engagement

If you would like further information about any of the above, or if you would like to participate in the consultation process with our policy development team, please contact us via email at feedback@gofair.app

Additional information and answers to frequently asked questions (FAQ) can be found on the FAQ and Help of our website.

+44 (0) 207 632 3451
Unit 119/7, Lakeside House, Stockley Park, Uxbridge UB11 1BD
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